FAQs.
1. Where are your products made?
All of our products are designed and made in the UK, combining handcrafted details, AI-assisted design, and precision laser engraving and printing. Everything is created in small, carefully made batches, often with help from our family.
2. How long will it take to receive my order?
Most personalised items are made to order and dispatched within 1–2 working days. UK shipping usually takes 1–3 days after that. Need something urgently? Email lewis@ailoveyou.uk and we’ll do our best to help.
3. Do you accept returns?
Because many of our items are personalised, we can’t accept returns unless something arrives damaged or there’s a mistake on our part. If that happens, please email us within 7 days and we’ll put it right.
4. Can I make changes to my order after it’s placed?
If you spot a mistake or need to update personalisation details, contact us within 12 hours of placing your order. After that, we may already have started making your item.
5. Do you ship internationally?
Yes. Shipping is calculated at checkout. If you have questions about fees or delivery times to your location, email lewis@ailoveyou.uk.
6. What materials do you use?
We use premium, sustainable materials wherever possible—FSC-certified woods, high-quality notebooks, and safe, child-friendly finishes. Each product listing includes specific details.
7. Can I request a custom design?
Yes, we love bespoke projects. Share your idea and we’ll get back to you within 1–2 working days.
8. What inks and papers do you use for your fine art prints?
Our art prints are produced on using Epson Claria pigment and dye-based inks, with colour-managed workflows for accurate, consistent results. We currently utilise:
Epson Archival Matte | smooth, fine-art surface with a soft texture and natural depth.
Epson Premium Semigloss | subtle sheen with deep blacks and crisp detail.
Epson Premium Glossy | vivid contrast and a modern, high-gloss finish.
(If a specific paper is available for a particular artwork, it’ll be listed on the product page.)
9. How long will the prints last?
When displayed and stored correctly, our prints are made to last.
Archival Matte | Display life ≈ 150–180 years behind UV-filtered glass; 200+ years in archival storage.
Premium Semigloss / Premium Glossy | Display life ≈ 160 years behind UV-filtered glass; 200+ years in archival storage.
These figures are based on Wilhelm Imaging Research (2025) testing of Epson Claria pigment and dye-based inks on the corresponding Epson papers. Real-world longevity depends on conditions (light exposure, humidity, framing, etc.). For best results, frame behind UV-filtering glazing and avoid direct sunlight.
10. How are items packaged?
We pack with care to ensure your artwork and gifts arrive in perfect condition.
A3+ to A5 prints | shipped flat in rigid, protective mailers with corner reinforcement and interleaving to prevent scuffing.
Larger items | Rigid parcel boxes.
Protection | acid-free interleaving/tissue and a resealable sleeve.
Sustainability | we prioritise recyclable packaging materials wherever possible.
If your order includes multiple items, we’ll consolidate packaging while keeping everything safely protected.
11. Do prints come with a Certificate of Authenticity?
Limited editions include a signed & numbered Certificate of Authenticity as standard (see the product page for edition details).
12. How should I care for my print?
Handle with clean, dry hands; avoid touching the printed surface. Frame behind UV-filtering glass or acrylic, keep away from direct sunlight and high humidity, and use acid-free mounts and backings.